Policies

Room Rates:

Room rates range from $199-$355/night (plus tax) for double occupancy, which includes a full gourmet breakfast served at 9 AM and a social hour from 5-6 PM (Friday and Saturday only during winter season) offering wine and cheese.  We also provide our guests with complimentary access to our Butler’s Pantry, where you’ll find coffee, tea, soft drinks, water, ice, snacks and baked goods around the clock.  We can accommodate up to three guests in the Carolina Cottage for an additional $50/night (plus tax).

Deposits:

Each reservation requires a guarantee with an advance deposit by MasterCard, Visa or Discover card. One night or 50% of your total stay (whichever is greater) is required as a deposit.

Cancellations:

If a reservation is cancelled at least fourteen (14) days prior to the arrival date (90 days for special events), the deposit is refundable less a $45.00 cancellation fee per night/room. If a reservation is cancelled fourteen (14) days or less prior to the arrival date (90 days for special events), the full amount of the reservation will be charged and is non-refundable. No-shows will be charged for the entire stay.  Early departure falls within our cancellation policy. We reserve the right to treat a partial cancellation as a cancellation for the entire stay.  We are not responsible for 3rd party booking errors.  Cancellations must be made by phone.

Massage Cancellations:

Please note that there is a 48 hour notice required to cancel any massage appointments.

Check in:

Check in is from 3-6 PM. Earlier or later arrivals must be approved in advance. We attempt to minimize late arrivals to avoid disturbing our other guests. In the event of a late evening arrival, please contact us to make special arrangements.

We provide a detailed tour of the home at the time of your check-in, however, if you’re in a hurry and needing to get checked-in quickly, please advise us when you arrive so we are courteous to your needs.

Check out:

Check out is by 11 AM.  A later check-out may be possible for an additional cost.  Please ask your Innkeeper in advance for details.

Payment Options:

We accept Visa, MasterCard or Discover cards and valid house certificates.

We also accept valid gift cards/certificates from BedandBreakfast.com and NCBBI only and we must be made aware of their use at the time your reservation is made.  Per BedandBreakfast.com, please note that we are able to accept up to 3 gift cards totaling no more than $500 towards your stay.  We are unable to reissue gift cards once funds have been redeemed.  Gift cards may not be used on discounted rates. Please make your reservation by phone if using a gift card.

Non-Smoking & Damages Policy:

We are a NON-SMOKING inn, including the porches and grounds. Failure to comply with our policy in your room will result in a $300 service charge to completely clean the room.

Any damage to the rooms or articles in the rooms caused by neglect on the part of a guest will be the responsibility of the guest and appropriate charges for the repair or replacement of damages will be charged to the room.

Only overnight guests of the Inn are allowed on the property or in the home.  Please contact your Innkeeper should you wish to have visitors.  Additional fees may apply and guests of the Inn are responsible for any damages by their visitors.

Pet Policy:

Biltmore Village Inn welcomes you and your dog to stay in luxury! While dogs are not allowed in the Historical Mansion or any other guest room, the Carolina Cottage is dog-friendly. Please read our Pet Guidelines below if you are planning to bring along your dog.

Pet Guidelines

Please inform the Innkeeper that you are bringing your dog along with you before your arrival. Dogs are welcome in the Carolina Cottage and Pergola area. Inside the Historical Mansion and the wrap-around-porch remains off-limits to all pets. We allow only one dog under thirty-five pounds to stay at the Inn. There is a $45 a day, non-refundable pet charge. While we prefer you take your pet along with you while away from the Inn, well-behaved dogs may stay alone in the room as long as they are confined to a crate or dog carrier that you must bring along with you.

While walking your dog around the grounds, you must have your dog on a leash and under your control at all times.  Due to the special care of our grounds by our Groundskeeper, please use the designated areas around the home for potty breaks and you must clean up after your pet and properly dispose of the bags.  There will be a $50 fee per instance if you do not clean up after your pet.

We respect that guests enjoy peace and quiet while visiting the Inn, therefore, we reserve the right to enforce a “no tolerance” policy on barking.

Please do not use Inn towels for your dog.  We provide towels, sheets, dog biscuits, food/water bowls and potty bags.  There will be a $75 fee should we find that towels were used for your dog.  Should your dog sleep on the bed with you, please use the extra sheet provided to cover our linens.  Please keep in mind that there may be an additional cleaning fee charged after check-out should your room require extra cleaning or if your pet had any accidents on our rugs.

Children Policy:

Due to the nature of our Bed and Breakfast, we are not able to accommodate children under the age of 14 years old. We respect that most of our guests come to our inn for a romantic getaway and have made prior arrangements to spend quality time away from their children.