Our Policies and FAQ


Frequently Asked Questions

How much is my deposit and when do I pay my balance?

At the time of booking, 50% of your reservation will be charged. For one night stays, we charge the full amount. Your balance is due 15 days before arrival and will be charged to the card we have on file. If you wish to use a different card for the balance, please notify us at least 20 days in advance to avoid a $45 re-processing fee. We accept credit cards only.

If we are unable to collect your final balance, we will notify you and require you to complete the payment using an alternative card within 72 hours of our notice. If you fail to complete the payment by the end of 72 hours, you authorize Biltmore Village Inn to cancel the booking on your behalf and you will forfeit your deposit.

What time is check in and check out?

Check in is guaranteed at 4 pm and we offer a contactless self-check in so you can arrive at your leisure. Arrival instructions will be emailed the day before you check in.

Check out is by 11 am and failure to leave on time could result in late fees.

What time is breakfast?

We serve breakfast promptly at 9 am and ask that you please arrive on time. Our breakfasts are thoughtfully curated by our in house chef and served in two courses.

Do you accommodate food allergies or dietary restrictions?

Yes! We are happy to provide substitutions for all dietary needs or allergies as long as we are made aware of your needs at the time of booking. Consuming raw or undercooked meats, poultry, seafood, shellfish, or eggs may increase your risk of foodborne illness. Please let us know at the time of booking if you prefer your eggs be cooked over-hard.

Are minors and pets allowed to stay at BVI?

Children 14 years of age or older are welcome to stay at BVI. Although we love our own animals, we do not allow pets to stay at BVI.

How many guests can BVI sleep?

BVI has 8 guest rooms and can sleep a maximum of 17 guests. All rooms accommodate 2 guests with the exception of the Carolina Cottage. The Carolina Cottage may sleep up to 3 guests for an additional $150 per night. Please be sure to make your innkeeper aware at the time of booking if you wish to book the Carolina Cottage for 3 guests.

Is smoking or vaping allowed?

No, BVI and the surrounding grounds are 100% non-smoking/non-vaping. Should you smoke in one of our guest rooms or on the grounds, a fee of $500 will be automatically charged to the credit card you provided.

What happens if I misplace an item or leave something behind?

BVI is not responsible for any misplaced or lost money, jewelry or valuables of any kind. If you leave something behind in the room, we will do our best to alert you as quickly as possible so that you can come back to pick it up before leaving town. If necessary we can ship items to your address and will charge your card on file the shipping cost + a $15 handling fee.

What is the cancellation policy?

Guests who wish to cancel their reservation 15 days before check-in will receive a refund, less a 12% re-booking fee of the deposit.* Cancellations with less than 15 days notice are non-refundable and the remaining balance will be charged. Changes to your reservation, early departures, or “no-shows” are also included under this policy. This means that any date change requests are subject to a 12% re-booking fee. This policy applies to cancellations or arrival delays due to weather, transportation, or health issues.

* Reservations made for 3 or more rooms and reservations made between the months of October, November, December require 30 days notice.

How do I cancel or make changes to my reservation?

All cancellations and date changes must be emailed to your innkeeper. Please email info@biltmorevillageinn.com right away so that we can process your request. Be advised that your request is not valid until we receive your email. Our policies are subject to change based on demand so please be sure to reference your confirmation email for the most accurate policy.

Do you make any exceptions to your cancellation policy?

No, BVI does not make any exceptions to our policy for any reason. This applies to cancellations or arrival delays due to weather, transportation, or health issues.

We recommend all guests purchase at least a basic level trip insurance package from a third-party trip insurance provider.